Hello Stephen,
Please accept our sincerest apologies for the frustration this order caused you. We completely understand your disappointment regarding the lack of communication.
The delay was caused by a combination of our scheduled facility maintenance (noted on our site) and a significant holiday backlog in China, which slowed down the international processing centers. We also admit that our internal communication failed during this period, and we are already working on improving our support system to ensure this never happens again.
We are glad to see that the poster has finally been delivered. We truly hope that its quality makes up for the long wait. Since a full refund has already been processed via PayPal, we hope you can enjoy the product as a gift from us for the trouble.
Thank you for your feedback — it helps us become better.
Best regards,
xonomax team
I ordered posters from another site and when they arrived, they were rolled up and have ripples in them now that they are framed. This Paul Mescal poster I ordered from Xonomax was also arrived rolled up, however after unrolling and framing it there are no ripples. The paper is extremely high quality and thick with a very nice gloss finish. The resolution is also nice and crisp. It turned out far better than I expected. It was well worth the wait. I will absolutely be a returning customer!
Amazing poster! Exceeded my expectations. Prompt delivery. Very pleased.
Print game out pretty good, though unfortunately the front is COVERED in scratches which are noticeable in the light. I wasn't expecting the best but there's some spots with thicker gouges at the top and bottom, as well as a couple divets where it looked like it had something drop on it. I'm a little dissapointed about that but the material itself does feel decent. I do wish there was a matte option instead of just glossy though, almost like how the back looks more than the front